Refund policy

RETURNS

You may request a return within 30 days of delivery.

Items must be unused and in their original packaging.

To start a return, email support.aureleen.com with your order number and the reason for the return. Do not send anything back before contacting us — parcels returned
without prior authorisation cannot be processed or refunded.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, faulty or is not what you ordered, email
support@aureleen.com within 30 days with your order number and photographs showing the problem. We will send a replacement or issue a full refund, whichever you prefer. You will not need to return the item and you will not pay any shipping.

For lower-value orders we may issue a refund without asking you to return the item.
We will confirm this by email when you contact us.

REFUNDS

We refund to your original payment method within 14 days of receiving the returned
item, or within 14 days of you providing proof of postage, whichever is earlier.
Your bank may take a further 5 to 10 business days to show the credit.

Original shipping charges are refunded only where the item was faulty, damaged or
incorrect.

UK AND EU CUSTOMERS — YOUR RIGHT TO CANCEL

If you are a consumer in the UK or EU, you have the right to cancel your order
within 14 days of receiving it, without giving a reason. This right is in addition
to the returns policy above and is not affected by it.

To cancel, email support.aureleen.com with a clear statement that you wish to cancel. You then have a further 14 days to return the item. You pay the cost of return
postage. We will refund you within 14 days of receiving the item back or of
receiving proof that you have sent it.

You may handle the item as you would in a shop. If you reduce its value by
handling it beyond that, we may deduct the loss from your refund.

ORDER CANCELLATION

We dispatch within 24 hours, so we cannot always stop an order. Email us as soon
as possible and we will cancel it if it has not yet left the warehouse.